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Northern NSW : Autumn 2011
The acquisition and modification of the Service’s new Bell 412 EP helicopter is being exper tly coordinated by a Project Team of managers and staff. The team consists of Mike De Winton Chief Pilot, David Oswald Chief Engineer, Peter Cummings Crew Chief, Peter Alcock Company Secretary, Robert Jenkins Occupational Health and Safety Manager and John Candy Accountant. The team has been enhanced by expert input from pilot Kevin Ratcliff and engineers Matt Wallace and Shane Zoutendyk. It has also been supported by consultants GPP Consulting and Aero Assist. The work of managing this project is over and above these employees duties. They are to be commended for their professionalism and dedication. Ensuring the project achieves the right outcomes, on time and to budget is part of their work. Weekly meetings discuss progress, modifications, requirements, risk management and feedback to Eagle Helicopters in Calgary Canada. The aircraft was purchased from Eagle and a decision was made for the same company to undertake the required modifications after a visit to their facility by Mike and David last year. Modifications were required to meet the Ambulance Service of NSW contract, our pilot knowledge, and our engineering and operational requirements. Matt Wallace, one of our Engineers, has been to Canada to work with Eagle and is playing a key role in overseeing the modifications. At the end of March, Mike, David and Peter will return to Calgary to test fly the helicopter to ensure the modifications to radios, navigation equipment, hoist, stretchers and medical equipment comply and work effectively and efficiently. The aircraft will be air freighted to Australia in April and should be operational in May. It will be based at Broadmeadow where a new hangar is being constructed because two Bell 412 aircraft will not fit in the current hangar. On behalf of our broad community I thank this team for their dedication to the Service and congratulate them on the professionalism of their work. Richard Jones General Manager Project Team‘s Outstanding Work Main front page photo: Steve and Belinda McNab on their wedding day in January. Photo courtesy of Laurie Skovgaard. Insert: Steve McNab’s first meal in Hospital following his accident. Photo supplied by Belinda McNab. The Ser vice achieved ISO 9001 certification in February 2009. An ISO 9001 quality management system provides the Service with a framework to monitor and improve performance in our Engineering Department. ISO 9001 is by far the world’s most established quality framework, currently being used by over 3⁄4 million organisations in 161 countries, and sets the standard for quality management systems. This quality framework helps the Service succeed through improved customer satisfaction, staff motivation and continual improvement. This system improves performance, manages risk, encourages efficiency, streamlines operations resulting increased customer satisfaction. Systems like this will help the Service build a competitive advantage for future contracts. ISO 9001:2008 FS 540396 Company Quality Certification and Carbon Management Certification Page 2 Westpac Rescue Helicopter Ser vice - Rescue Autumn 2011
Winter 2012 redo