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Northern NSW : Summer 2011
Ambulance Service of NSW Dispatching the helicopter The Ambulance Service of NSW Northern Control Centre at Charlestown near Newcastle is responsible for dispatching ambulances, including the Westpac Rescue Helicopter to accident scenes across the northern part of the State. A staff of 78 well trained call takers, dispatchers and supervisors work 24 hours a day, 365 days of the year. For the New England Nor th West the control centre is located at Dubbo. The Northern Control Centre receives 700 Triple Zero calls and dispatches around 800 responses each day on average. It is one of four Control Centres in the State. The others are located at Eveleigh in Sydney, at Warilla for southern NSW and at Dubbo. When a member of the community rings ‘000’ the call is re-routed by a Telstra operator to the Emergency Service needed: Ambulance, Fire or Police. The call is forwarded to the appropriate geographical Control Centre using the billing address of the phone number making the call. Call takers and dispatchers in the Control Centre use a world recognized system to prioritise the call. The system, ProQA (Medical On the 15th June, a 39 year old woman was airlifted from a property at Hannam Vale on the Mid North Coast, experiencing pregnancy complications. Following heavy rain, severe flood waters had isolated the woman with all road access in and around the property cut off. At around 8.15am the Helicopter, crew and paramedics were tasked and within an hour had located the property, landed on scene and commenced medical treatment. The woman was then airlifted to Manning Base Hospital and admitted for specialist care at 9.45am. Priority Dispatch System), uses the signs and symptoms provided by the caller to assess the severity of injuries. The dispatch of the helicopter is determined by the Ambulance Aeromedical and Retrieval Unit located in Sydney. The Charlestown and Dubbo Control Centres play a key role in the State’s emergency service network and its strong link with the Westpac Rescue Helicopter ensures the highest standard response to people in need in our region. The Northern Control Centre of the Ambulance Service of NSW with Communication Assistant Jasmin Shara taking one of the emergency calls. Isolated expectant Mum helped Page 10 Westpac Rescue Helicopter Ser vice - Rescue Summer 2011
Winter 2012 redo