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Northern NSW : Spring 2011
Community support takes many forms Front page photo: The Service’s BELL 412SP above the Skillion, Terrigal on the Central Coast of NSW. The Ser vice achieved ISO 9001 certification in February 2009. An ISO 9001 quality management system provides the Service with a framework to monitor and improve performance in our Engineering Department. ISO 9001 is by far the world’s most established quality framework, currently being used by over 3⁄4 million organisations in 161 countries, and sets the standard for quality management systems. This quality framework helps the Service succeed through improved customer satisfaction, staff motivation and continual improvement. This system improves performance, manages risk, encourages efficiency, streamlines operations resulting increased customer satisfaction. Systems like this will help the Service build a competitive advantage for future contracts. ISO 9001:2008 FS 540396 Company Quality Certification and Carbon Management Certification Our Service relies heavily on the generosity of individuals, organisations, groups and businesses to function effectively. Whilst it’s not possible to accurately measure this contribution I can say that we would struggle to maintain our Service at the level expected if we did not have this generous amount of support. For example, there are many businesses across our region that provide goods and services for either no cost or for reduced rates. There are too many to name and thank in this column, suffice to say that this type of suppor t greatly reduces the costs of running the Service. This contribution from the corporate sector spans all the departments in our business: engineering, operations, marketing and fundraising and administration. Most of the companies involved don’t ask for anything in return – they do it because they believe in the value of the Ser vi ce to the community. Similarly, our volunteers across the region make up an incredible workforce of advocates and fundraisers for the Service. Organised into 35 different Volunteer Support Groups in most of the region’s towns, they work tirelessly throughout the year to ensure the Service gains the support it needs. They all want to ensure that the helicopter is available to anyone in their community who needs it. Many individuals in our communities support the Ser vice by lending assistance when called upon. We are lucky to have a wide network of experienced people who are only too happy to lend a hand. Eleven individuals make up the Service’s Board of Directors. Similarly, the Service has an Advisory Committee for the operational area of the New England and North West comprising 13 members. They volunteer their time to regularly attend meetings and work together to make decisions about policy direction, finances and other issues affecting the Ser vice. To all these people – thank you for your tireless and consistent support of the Westpac Rescue Helicopter Service. Richard Jones General Manager Page 2 Westpac Rescue Helicopter Ser vice - Rescue Spring 2011