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Northern NSW : Winter 2011
There is a very strong link between Westpac, the Bank, and the Westpac Rescue Helicopter Service. Recently an agreement with Westpac Banking was made to continue its naming rights sponsorship of the Ser vice. The renewed contract cements the continuation of our 38 year relationship, one of the longest corporate sponsorships in the country. When I talk with some people in the community, they think that Westpac owns the Ser vice and that they provide all our funding. Westpac’s contribution is significant but we rely on other corporate sponsors, business partners and individuals to provide the funding needed to supplement income from the Ambulance Service of NSW. Not only does Westpac provide sponsorship dollars, but it also provides in-kind support for our local community fundraising though Westpac branches and their staff. There are many examples of this across our region. From Ducks 4 Dollars on Newcastle Harbor, to line dancing at Tamworth’s Country Music Festival. In nearly every town across the Hunter, Central Coast, Mid North Coast, New England and North West Westpac staff can be found selling tickets, volunteering to work at events like balls, golf days and bike rides. Many regularly donate their own to help keep our helicopters and crew flying. Their expertise and enthusiasm are an important part of the vitality of our Service. The sponsorship arrangement between Westpac and the Service is highly valued not only by our Board of Directors, Management and Staff but also by the people in our region. We’re happy that the people who see our helicopters at work in our community refer to them as the “Westpac Choppers”. I’m sometimes introduced as the General Manager of Westpac! It illustrates the strength of the relationship we have with Westpac, its commitment to Corporate Social Responsibility and its commitment to our region though the Westpac Rescue Helicopter Service. Richard Jones General Manager Westpac Renewal Front page photo: Emily Jones, pictured, is the grand daughter of Norm Jones, a member of the Rescue Club and founder of the Denman Support group, the first formed in 1987. Turn to Page 6 for Norm’s story. The Ser vice achieved ISO 9001 certification in February 2009. An ISO 9001 quality management system provides the Service with a framework to monitor and improve performance in our Engineering Department. ISO 9001 is by far the world’s most established quality framework, currently being used by over 3⁄4 million organisations in 161 countries, and sets the standard for quality management systems. This quality framework helps the Service succeed through improved customer satisfaction, staff motivation and continual improvement. This system improves performance, manages risk, encourages efficiency, streamlines operations resulting increased customer satisfaction. Systems like this will help the Service build a competitive advantage for future contracts. ISO 9001:2008 FS 540396 Company Quality Certification and Carbon Management Certification Page 2 Westpac Rescue Helicopter Ser vice - Rescue Winter 2011